Shop With Confidence
SmartassCookie operates in partnership with Cafepress.com, the internet's leading print on demand service. We provide the designs and access to the merchandise, Cafepress is the vendor-- they handle all order processing, payment, printing, and shipping. Cafepress accepts all major credit cards & check cards via a secure server.
Satisfaction Guaranteed: Returns & Exchanges
Buying merchandise online, especially clothing, can be tricky. That's why Cafepress stands behind every order with a 30-day money back guarantee. If for any reason you are dissatisfied, please request a replacement or refund directly from Cafepress. Call toll-free at 1-877-809-1659 Monday - Friday, 7am to 5pm PST. In most cases, your replacement will be shipped immediately.
While Cafepress has a reputation for quality customer service, we want to know if there's a problem. Feel free to contact us. Please include your name, order number & a description of the problem item. We'll do our best to assist in the resolution, however SmartassCookie accepts no responsibility or liability for your dealings with Cafepress.
Questions About Your Order
Remember, most orders take 2-3 days in production before shipping, and shipping timelines do not include weekends or holidays. Get the latest information on your order, including production status and UPS tracking, by visiting the order status page.
Still have unanswered questions? Check out the Cafepress customer service page for information on changing or cancelling an order, shipping options and more.
Order By Phone
Prefer to order by phone? It's simple. Your shopping cart features a unique reference number:
So just fill up your cart with the items you'd like to buy, make a note of your cart reference number, and call Cafepress toll-free at 1-877-809-1659 Monday - Friday, 7am to 5pm PST.
Customization
Can't find the fortune you want? We'll gladly customize any existing fortune or even create a new fortune especially for you. Contact us for more information.
Wholesale & Bulk Pricing
Since our merchandise is printed on demand, we do not carry stock and do not have a standard discount price list -- depending on your needs, we may choose to fill large orders outside of Cafepress to get you the best value. Please contact us for a quote. Be as specific as possible: include quantity, product type & sizes, design name(s) and the date you'd need delivery.
The Printing Process
Each item is made just for you! Our print on demand service means we can offer a potentially unlimited number of full color designs on a wide array of merchandise. All apparel uses a digital heat transfer printing process. This is not some cheap do it yourself iron-on, but a commercial grade process similar in quality to screen printing. It will not crack, peel or fade. To best care for your SmartassCookie products, please follow these care instructions.
Copyright & Image Usage
All graphics, logos, images & text featured on this site are the property of SmartassCookie and are protected by U.S. and International copyright law. The overall layout, design & distinctiveness of SmartassCookie.com constitutes the exclusive trade dress of SmartassCookie and may not be used in connection with any other product or service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.
Our images are not clip art. You are not allowed to use or reproduce them for any purpose. Don't take our images to decorate your website or blog, or to use as your forum avatar. Do not hotlink. Buying a product featuring one of our designs does not entitle you to any rights to the design itself -- a t-shirt is just a t-shirt. Please, we've worked really hard on this stuff and stealing it is just plain mean.
Privacy Policy
We value your privacy. As you are actually doing business with Cafepress, SmartassCookie.com has significantly limited access to your personal information. Read the full details of the Cafepress privacy policy here. Any information provided to us by Cafepress or yourself remains private, of course. Your personal information will never be sold or used for any nefarious purpose.